Privacy Policy

Last Updated: 9 March 2026

InfraEdge ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through www.infraedge.ae, how we use it, and your rights in relation to it.

This website is a corporate informational website. We do not sell products directly online or process payment information.

1. Who We Are

InfraEdge is a technology and AV infrastructure solutions company registered and operating in the United Arab Emirates.

Website: www.infraedge.ae

Email: info@infraedge.ae

2. Information We Collect

We may collect the following types of information:

Information You Provide Voluntarily

Name and job title
Company name
Email address and phone number
Message content — when you submit a contact or enquiry form

Information Collected Automatically

IP address (anonymised where possible)
Browser type and version
Pages visited and time spent on pages
Referring website or search terms
Device type and operating system

This technical data is collected through cookies and server logs. It is used only in aggregate form to improve website performance. Please refer to our Cookie Declaration for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries, quotes requests, or general questions
To provide information about our products and services
To improve the functionality and content of our website
To comply with applicable legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling, nor do we use it for direct marketing without your explicit consent.

4. Legal Basis for Processing

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), we process your personal data on the following lawful bases:

Consent — where you have explicitly agreed (e.g., submitting a contact form)
Legitimate interests — for website analytics and improving our services
Legal obligation — where required by UAE law

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

Trusted service providers who assist us in operating our website (e.g., hosting and email services), subject to strict data processing agreements
Professional advisors (lawyers, accountants) where legally required
Regulatory authorities or law enforcement bodies when required by law

All third parties we work with are required to maintain the confidentiality and security of your personal data.

6. International Transfers

Your personal data is primarily processed and stored within the UAE. If any data is transferred outside the UAE (for example, to cloud service providers), we ensure appropriate safeguards are in place in accordance with the UAE PDPL.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Contact form submissions are typically retained for up to 2 years unless you request earlier deletion.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include secure hosting environments, access controls, and encrypted transmission (HTTPS).

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

9. Your Rights

Under applicable UAE privacy law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to legal retention obligations
Withdraw consent at any time, where processing is based on consent
Object to or restrict the processing of your data in certain circumstances

To exercise any of these rights, please contact us at: info@infraedge.ae. We will respond within 30 days.

10. Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Links to Other Websites

Our website may link to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

InfraEdge